Guest-Tek

Guest-Tek is based in Calgary, Alberta, Canada

2 Positive Reviews 5 Negative Reviews Average Rating: 2.22.22.22.22.2

10 Responses to “Guest-Tek”

  1. Angela wrote on February 15th, 2009:

    Overall33333
    Support44444
    Speed44444

    The hotel I stayed at in Canada had this system. I wont say who just because they kicked us out claiming my pet smelled but anyway, the internet did go down one evening but when it was running it was a decent speed most of the time but it did go down for a few minutes here and there but only the once all night.

  2. Steve Smith wrote on November 1st, 2009:

    OverallNot Rated
    SupportNot Rated
    SpeedNot Rated

    I had nothing but good experiences using Guest Tek.

  3. Dane wrote on November 23rd, 2009:

    Overall11111
    Support33333
    Speed11111

    Stayed at the Country Inn at Mall of America. I literally couldn’t pull up a web page from 4:30 to 7:00 at night it was so slow. Called the provider, who was apparently Guest-Tek and they said the hotel didn’t have enough bandwidth. Overall, unimpressed

  4. David wrote on February 4th, 2010:

    Overall22222
    SupportNot Rated
    Speed33333

    I just tried to use the GuestTek system at the Hard Rock hotel in Chicago and was not impressed. Signal wasn’t bad and when I was connected, the speed was actually pretty good, but I couldn’t stay connected. I was on hold with support for so long that I hung up before they answered. Improvement needed.

  5. danny wrote on March 15th, 2010:

    Overall11111
    Support11111
    Speed33333

    I stay at hotels 48 weeks out of the year for business. I will avoid any hotel with guest tek internet… It is horrible! I stayed at an ESA in los angeles for three months and had to call their support desk every day! It only works for about an hour and then it slows to a 5min email loading time… They always use the same excuse ” someone is abusing the network by downloading music”. another time i called and told them i was trying to watch a video on you tube and it would not load. They said “watching youtube videos are abusing the network” and kicked me off the server. Got back on the next day and still slow…. This internet service is horrible and I will never stay at another hotel that uses them for internet!

  6. Snort wrote on February 7th, 2011:

    OverallNot Rated
    SupportNot Rated
    SpeedNot Rated

    I have to write this again, as the info was lost in submitting last time.
    Here goes:
    If you like getting dicked around, you will love Guest Tek. If, on the other hand, you want someone to answer your reasonable questions, get ready for evasive maneuvers and outright lies. Bandwidth sucks and they’ll blame you and other hotel guests for using too much. This, despite the fact that your hotel is nearly empty.
    Unprofessional, sarcastic at times, unhelpful most of the time.

  7. Snort wrote on February 7th, 2011:

    Overall11111
    Support11111
    Speed11111

    OK, let’s give them star ratings. These are ‘negative’ stars, by the way.

  8. jay wrote on March 31st, 2011:

    Overall44444
    Support33333
    Speed33333

    yeah keep blaming installer/supporting company, not the hotel that keeps buying low 1,5 mbps bandwith per 100 rooms.

    This is just plane crazy how you people do not even know how everything works in HOTELS.

    Cheers,

  9. Frank Forsythe wrote on August 16th, 2011:

    OverallNot Rated
    SupportNot Rated
    SpeedNot Rated

    Absolutely terrible service and going forward I will ask the hotel where I am staying if they use this service – if they do, then I will look for other options. I need my computer & an internet connection for my work and this is completely unacceptable. Calling in for help gets you excuses on how it is YOUR fault and saying just whatever ‘technical sounding lie” that pops into their heads. Oh, and I am in hotels for my work almost constantly so hotel chains, beware. You *ARE* losing customers if you stick with these folks.

  10. Brian wrote on December 2nd, 2011:

    Overall11111
    Support11111
    Speed11111

    I’m staying at ESA in Rancho Cordova, CA. Guest-Tek is the worst internet service I’ve had to deal with in a hotel. I’m a road warrior type and have experiances all ranges of hotels/motels. This is the worst as far as internet goes. The access point keeps dropping. I have to call on a daily basis to get them to reset the AP. I’ve badgered the front deske enough that I know which room my AP is in and make them go up to manually reset it, instead of calling Guest-Tek. The AP is just a crappy home version. I will be checking from now on if a hotel has Guest-Tek.. If they do, I won’t stay!!

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