Comments on: Guest-Tek http://www.hsiareviews.com/guest-tek/?utm_source=rss&utm_medium=rss&utm_campaign=guest-tek Hotel High Speed Internet Access Service Provider Reviews Thu, 08 Dec 2011 07:06:20 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Brian http://www.hsiareviews.com/guest-tek/comment-page-1/#comment-3321 Brian Sat, 03 Dec 2011 04:16:00 +0000 http://www.hsiareviews.com/?p=8#comment-3321 I'm staying at ESA in Rancho Cordova, CA. Guest-Tek is the worst internet service I've had to deal with in a hotel. I'm a road warrior type and have experiances all ranges of hotels/motels. This is the worst as far as internet goes. The access point keeps dropping. I have to call on a daily basis to get them to reset the AP. I've badgered the front deske enough that I know which room my AP is in and make them go up to manually reset it, instead of calling Guest-Tek. The AP is just a crappy home version. I will be checking from now on if a hotel has Guest-Tek.. If they do, I won't stay!! I’m staying at ESA in Rancho Cordova, CA. Guest-Tek is the worst internet service I’ve had to deal with in a hotel. I’m a road warrior type and have experiances all ranges of hotels/motels. This is the worst as far as internet goes. The access point keeps dropping. I have to call on a daily basis to get them to reset the AP. I’ve badgered the front deske enough that I know which room my AP is in and make them go up to manually reset it, instead of calling Guest-Tek. The AP is just a crappy home version. I will be checking from now on if a hotel has Guest-Tek.. If they do, I won’t stay!!

]]> By: Frank Forsythe http://www.hsiareviews.com/guest-tek/comment-page-1/#comment-3133 Frank Forsythe Wed, 17 Aug 2011 04:17:23 +0000 http://www.hsiareviews.com/?p=8#comment-3133 Absolutely terrible service and going forward I will ask the hotel where I am staying if they use this service - if they do, then I will look for other options. I need my computer & an internet connection for my work and this is completely unacceptable. Calling in for help gets you excuses on how it is YOUR fault and saying just whatever 'technical sounding lie" that pops into their heads. Oh, and I am in hotels for my work almost constantly so hotel chains, beware. You *ARE* losing customers if you stick with these folks. Absolutely terrible service and going forward I will ask the hotel where I am staying if they use this service – if they do, then I will look for other options. I need my computer & an internet connection for my work and this is completely unacceptable. Calling in for help gets you excuses on how it is YOUR fault and saying just whatever ‘technical sounding lie” that pops into their heads. Oh, and I am in hotels for my work almost constantly so hotel chains, beware. You *ARE* losing customers if you stick with these folks.

]]> By: jay http://www.hsiareviews.com/guest-tek/comment-page-1/#comment-1951 jay Fri, 01 Apr 2011 05:52:41 +0000 http://www.hsiareviews.com/?p=8#comment-1951 yeah keep blaming installer/supporting company, not the hotel that keeps buying low 1,5 mbps bandwith per 100 rooms. This is just plane crazy how you people do not even know how everything works in HOTELS. Cheers, yeah keep blaming installer/supporting company, not the hotel that keeps buying low 1,5 mbps bandwith per 100 rooms.

This is just plane crazy how you people do not even know how everything works in HOTELS.

Cheers,

]]> By: Snort http://www.hsiareviews.com/guest-tek/comment-page-1/#comment-1757 Snort Tue, 08 Feb 2011 00:35:04 +0000 http://www.hsiareviews.com/?p=8#comment-1757 OK, let's give them star ratings. These are 'negative' stars, by the way. OK, let’s give them star ratings. These are ‘negative’ stars, by the way.

]]> By: Snort http://www.hsiareviews.com/guest-tek/comment-page-1/#comment-1756 Snort Tue, 08 Feb 2011 00:34:17 +0000 http://www.hsiareviews.com/?p=8#comment-1756 I have to write this again, as the info was lost in submitting last time. Here goes: If you like getting dicked around, you will love Guest Tek. If, on the other hand, you want someone to answer your reasonable questions, get ready for evasive maneuvers and outright lies. Bandwidth sucks and they'll blame you and other hotel guests for using too much. This, despite the fact that your hotel is nearly empty. Unprofessional, sarcastic at times, unhelpful most of the time. I have to write this again, as the info was lost in submitting last time.
Here goes:
If you like getting dicked around, you will love Guest Tek. If, on the other hand, you want someone to answer your reasonable questions, get ready for evasive maneuvers and outright lies. Bandwidth sucks and they’ll blame you and other hotel guests for using too much. This, despite the fact that your hotel is nearly empty.
Unprofessional, sarcastic at times, unhelpful most of the time.

]]> By: danny http://www.hsiareviews.com/guest-tek/comment-page-1/#comment-559 danny Mon, 15 Mar 2010 22:44:24 +0000 http://www.hsiareviews.com/?p=8#comment-559 I stay at hotels 48 weeks out of the year for business. I will avoid any hotel with guest tek internet... It is horrible! I stayed at an ESA in los angeles for three months and had to call their support desk every day! It only works for about an hour and then it slows to a 5min email loading time... They always use the same excuse " someone is abusing the network by downloading music". another time i called and told them i was trying to watch a video on you tube and it would not load. They said "watching youtube videos are abusing the network" and kicked me off the server. Got back on the next day and still slow.... This internet service is horrible and I will never stay at another hotel that uses them for internet! I stay at hotels 48 weeks out of the year for business. I will avoid any hotel with guest tek internet… It is horrible! I stayed at an ESA in los angeles for three months and had to call their support desk every day! It only works for about an hour and then it slows to a 5min email loading time… They always use the same excuse ” someone is abusing the network by downloading music”. another time i called and told them i was trying to watch a video on you tube and it would not load. They said “watching youtube videos are abusing the network” and kicked me off the server. Got back on the next day and still slow…. This internet service is horrible and I will never stay at another hotel that uses them for internet!

]]> By: David http://www.hsiareviews.com/guest-tek/comment-page-1/#comment-537 David Thu, 04 Feb 2010 21:12:01 +0000 http://www.hsiareviews.com/?p=8#comment-537 I just tried to use the GuestTek system at the Hard Rock hotel in Chicago and was not impressed. Signal wasn't bad and when I was connected, the speed was actually pretty good, but I couldn't stay connected. I was on hold with support for so long that I hung up before they answered. Improvement needed. I just tried to use the GuestTek system at the Hard Rock hotel in Chicago and was not impressed. Signal wasn’t bad and when I was connected, the speed was actually pretty good, but I couldn’t stay connected. I was on hold with support for so long that I hung up before they answered. Improvement needed.

]]> By: Dane http://www.hsiareviews.com/guest-tek/comment-page-1/#comment-452 Dane Mon, 23 Nov 2009 17:36:50 +0000 http://www.hsiareviews.com/?p=8#comment-452 Stayed at the Country Inn at Mall of America. I literally couldn't pull up a web page from 4:30 to 7:00 at night it was so slow. Called the provider, who was apparently Guest-Tek and they said the hotel didn't have enough bandwidth. Overall, unimpressed Stayed at the Country Inn at Mall of America. I literally couldn’t pull up a web page from 4:30 to 7:00 at night it was so slow. Called the provider, who was apparently Guest-Tek and they said the hotel didn’t have enough bandwidth. Overall, unimpressed

]]> By: Steve Smith http://www.hsiareviews.com/guest-tek/comment-page-1/#comment-381 Steve Smith Mon, 02 Nov 2009 05:21:28 +0000 http://www.hsiareviews.com/?p=8#comment-381 I had nothing but good experiences using Guest Tek. I had nothing but good experiences using Guest Tek.

]]> By: Angela http://www.hsiareviews.com/guest-tek/comment-page-1/#comment-67 Angela Sun, 15 Feb 2009 22:57:27 +0000 http://www.hsiareviews.com/?p=8#comment-67 The hotel I stayed at in Canada had this system. I wont say who just because they kicked us out claiming my pet smelled but anyway, the internet did go down one evening but when it was running it was a decent speed most of the time but it did go down for a few minutes here and there but only the once all night. The hotel I stayed at in Canada had this system. I wont say who just because they kicked us out claiming my pet smelled but anyway, the internet did go down one evening but when it was running it was a decent speed most of the time but it did go down for a few minutes here and there but only the once all night.

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